Everything you need to get back into your Mana Grove account.
Sign-in methods
You can sign in with your email address and password, or with Google. Additional sign-in providers may appear on the sign-in screen as they become available. Whichever method you used to create the account is the one to keep using: a Google account has no separate Mana Grove password.
Reset your password
- Go to the sign-in page and click Forgot? next to the password field.
- Enter the email address on your account.
- Check your inbox for a password reset email and follow its link to choose a new password. Give it a minute or two, and check your spam folder if it does not arrive.
- Sign in with the new password.
If you signed up with Google, there is no password to reset: use the Continue with Google button instead.
Two-factor authentication (2FA)
2FA adds a second check at sign-in so a stolen password alone is not enough.
- Go to Settings → Security.
- Follow the two-factor setup to link an authenticator app (any standard TOTP app works).
- Save your recovery codes somewhere safe. Each code works once, and they are the only way in if you lose access to your authenticator app.
At sign-in you will be asked for a 6-digit code from your app. You can choose to trust the device you are on, and you can enter a one-time recovery code instead if your authenticator is unavailable. You can regenerate recovery codes any time from Settings → Security.
One caveat worth repeating: if you lose both your authenticator app and your recovery codes, you will be locked out. Contact support from your account email address and we will do our best to verify you, but recovery in that situation is not guaranteed, so store those codes well.
Can't log in? A quick checklist
- Double-check the email address for typos.
- If you normally use Google, use the Continue with Google button rather than entering a password.
- Try a password reset (steps above) and check spam for the email.
- For Google sign-in problems, allow pop-ups for the site and try again, or try a private/incognito window.
- For a 2FA prompt without your authenticator, use a recovery code.
- Still locked out? Contact us with your account email address and what you have tried.
Still stuck?
Email support@themanagrove.com from the address on your account. Hours and response times are in Contacting Support.
