Two channels, one small team, honest response times. Here is how to reach us and how to get the fastest useful answer.
Hours and response times
Support hours: Monday-Friday, 9:00-17:00 ET. We aim to answer every message within 2 business days (most within 24 hours). Support is via email and the in-app Send feedback tool. We do not offer phone or live-chat support.
Signed in? Use Send feedback
- Click the Send feedback button in the corner of any page.
- Describe the problem or the idea, and send it.
Feedback is tied to your account and lands directly in our triage queue, which usually means less back-and-forth than email.
Email us
- General help, billing, and account questions: support@themanagrove.com
- Privacy and data requests: privacy@themanagrove.com
For anything about your account, write from the email address on the account: it is how we verify it is really you.
What to include
The more specific the report, the more often the first reply is the actual fix:
- Where you were: the page or feature ("the Suggestions tab on my Commander deck", "the sign-in page").
- What happened, and what you expected instead. Exact error text is gold.
- Screenshots, if the problem is visual.
- Your account email, plus your browser or device if the problem looks technical.
What gets handled first
- Site-wide problems (nobody can sign in, pages failing for everyone) jump the queue and are worked as incidents.
- Account access, billing, and privacy requests are prioritized within the support window.
- Bug reports and how-to questions are answered in order, within the response times above.
- Feature ideas are all read and logged. We may not reply to every idea individually, but they genuinely steer what gets built.
Before you write
A quick scan of the Help section often unblocks you immediately: Getting Started covers the basics, Account & Login Help has a can't-log-in checklist, and Billing, Receipts & Refunds answers the most common billing questions.
Still stuck?
That is exactly what the channels above are for: Send feedback from inside the app, or support@themanagrove.com by email. We will get back to you within the response times listed here.
